"Be creative!" It’s an admonition you’ve heard over and over again. You’ve come across it in countless books, articles, keynote speeches, training seminars, and mentoring sessions. And the fact is, creativity …
How NOT to Listen to Your Customers
The legendary rock band U2 played a concert recently at the nearly-brand-new Levi’s Stadium in San Jose, California. And the fans complained. Not about the band. By all accounts, U2 played a tremendous show. What …
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The One Thing You Can Control
I was recently attending an aikido seminar led by world-renowned instructor, Hiroshi Ikeda Sensei. At one point, as most of the class was struggling with a particular technique, Ikeda Sensei uttered some extremely …
17 Sales Tips from Influence ‘17
As a professional keynote speaker and sales trainer, I am—naturally—a member of the National Speakers Association. So of course I was in Orlando last week for NSA’s annual convention, known as Influence 2017. More than …
Nine Tips for Crafting Better Sales Presentations
A great sales presentation moves a buyer from interest to action. A mediocre one does little or nothing. And a bad one causes prospects to run in the other direction. How can you create presentations that result in closed …
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Why You Should Strive to Be a Beginner
I have a black belt in aikido. But that doesn’t mean I’m an expert in the Japanese martial art. Quite the opposite in fact. In aikido—as in many other martial arts—a black belt is not considered to signify mastery. …
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